Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 3967 Sedona Arizona US 86340.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 3967 Sedona Arizona US 86340
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You may return the product for any reason within 30 days from receipt of purchase. For all exceptions, please read our entire Return Policy.Basic Return Policy:
All items (except mattresses) are returnable as long as ALL criteria below are understood and followed.
You may return the product for any reason within 30 days from receipt of purchase.
Items must be unused, unwashed and in the original packaging.
Bedding is a personal item: it must not be used or laundered to qualify for a return. "Used" is defined as any length of time you have personally used the product.
We strongly recommend keeping the item in its box and far away from any strong smelling scents including: perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products.
Any product returned with a "personal odor" will be considered "used" and not be eligible for return. Thanks for remembering that we are a small company and are not able to resell bedding that has been returned "used".
We are prohibited, by law, from reselling used bedding: therefore, it’s imperative that you comply with this law by not using the product in question that you wish to return. Thank you.
You may return an unused Latex Topper wrapped in it’s original packaging, however, there will be a 25% restocking fee.
How To Return An Item:
Simply Contact Us to receive an Return Authorization Code (RA#).
Customer is responsible for the return and return shipping costs.
We recommend that you choose to use a shipping provider with a tracking system. We are not responsible for untrackable return shipments lost in transit. UPS is the fastest shipper in our area.
Fold the item neatly and place it in the same box. Include your name and RA#. Be sure to tape all box seams.
We will notify you via email as soon as your return is received.
The Inspection Process & Return of Funds:
We notify you via email as soon as your return is received.
Please allow 5-7 business days for us to inspect and process your return.
All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered a refund will not be issued.
"Used" is defined as any length of time you have personally used the product.
Additionally if the bedding has picked up strong smells or fibers from your home, then the return will be VOID. This list includes: perfume/cologne, plug-in air fresheners, hand-creams, hand soaps, smoke, any other strongly smelling household odor, or pet hairs.
If your return has been voided, you will have up to 30 days to accept the option to have the item shipped back to you at your cost.
We NEVER accept returns for used mattresses, foundations and bed-frames, unless defective.
NO RETURNS on any unused mattresses except the All Wool Mattress, which has a 15% restocking fee. All other mattress are ALL SALES FINAL
Unused is defined as: Unwrapped and in the original packaging.
90 Day Comfort Exchange: If you have a Natural Sense Latex mattress you can swap out any layer for a different firmness level within 90 days receipt of purchase. Contact Us for more information.
All sales from the Clearance List are final.
All items are sold “As Is”- no refunds will be issued on Clearance List items.
No custom order cancellations, no returns on custom items and all sales final.